www.charlescountymd.gov

Customer Care Survey

What was your method of contact with Charles County Government? *

Telephone

Walk-in

Web access

What was the nature of your visit or call? *

Please enter the date of your visit/call: *

Year

Month

Day

Which department did you contact/visit?

How would you rate the service you received?

	Excellent	Good	Fair	Poor	N/A
Courtesy and helpfulness of the staff	Excellent	Good	Fair	Poor	N/A
Accuracy of the information you received	Excellent	Good	Fair	Poor	N/A
Consistency of information	Excellent	Good	Fair	Poor	N/A
Telephone assistance (ex: time on hold, call transfers)	Excellent	Good	Fair	Poor	N/A
Promptness of staff, speed of service	Excellent	Good	Fair	Poor	N/A
Follow-up by staff	Excellent	Good	Fair	Poor	N/A
Overall experience	Excellent	Good	Fair	Poor	N/A

Please tell us the one most important change that we could make to increase your satisfaction with Charles County Government?

If you would like a reply to any of your comments, please provide us with a way to contact you:

Name

Address

City

State

Zip

Phone

E-Mail

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